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Our Terms & Conditions Set Out How We Work Together

When you open an account with jsv88, you're agreeing to the terms that guide how deposits flow through DANA, OVO, GoPay and QRIS, how we verify withdrawals, and…

Account verification requiredDeposits and withdrawals protectedSupport in English 24/7
jsv88 Our Terms & Conditions Set Out How We Work Together
REACH US ANYTIME

How to Get Help With Terms Questions

Questions about our terms or how they affect your account? We've got multiple ways to reach us. Our support team is online around the clock to walk you through the specific rules that apply to your situation. Whether you're in Denpasar, Yogyakarta or anywhere else in Indonesia, we answer in English and respond within minutes during peak hours. You can also submit a request to review or change your account settings directly through your profile settings page.

Team online

Live Chat

Open the chat window in the bottom right of your lobby. Our team responds in minutes during all hours. Select the 'Account & Terms' topic to get routed to a specialist.

Email Support

Send a message to [email protected] with 'Terms' in the subject line. We reply within 2 hours on weekdays, 4 hours on weekends.

Account Settings

Go to your profile, then 'Account & Security', then 'Edit Terms'. You can request a policy review or opt out of specific features right there.

HOW WE PROTECT YOU

Data, Security and Your Rights Under Our Terms

Our terms spell out exactly how we handle your personal information, from the moment you sign up to the moment you request deletion.

Data Encryption

All your deposits, withdrawals and account credentials are encrypted using industry-standard TLS 1.3. We do not store payment card details on our servers.

Account Closure

You can close your account anytime from your settings. We delete personal data within 30 days unless local law requires us to keep transaction records for longer.

Data Download

Request a full copy of your account data—betting history, deposits, withdrawals, personal info—from the Account menu. We send it within 5 business days.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection partners and regulators where local law requires it. Never for marketing.

Cookie Choices

We use cookies to remember your login, language and game preferences. You can disable non-essential cookies anytime in your browser settings without losing core functionality.

Policy Changes

If we update our terms, we notify you by email at least 30 days beforehand. Continuing to use your account means you accept the new terms.

What You're Asking About Our Terms & Conditions

Below are the questions we hear most often about our terms. They cover what you need to know about account eligibility, deposit and withdrawal rules, how we use your data, and what happens if you break the rules.

You must be at least 18 years old and a resident of a jurisdiction where our service is available, which depends on local law. During signup, you'll confirm your age and residency. We verify using government ID and check that your payment method matches your account name. Duplicate accounts are not allowed under our terms.

Deposits via DANA, OVO, GoPay and QRIS are instant—funds land in your account within seconds. Bank transfers may take up to 1 business day. All deposits go into your account balance and are eligible for play immediately. We charge no deposit fee. Our terms require you to fund your account only from a source you own or have permission to use.

Withdrawals must be made to the same payment method you used to deposit. DANA, OVO, GoPay and QRIS withdrawals process in 2–4 hours. Bank transfers take 1–2 business days. Our terms require verification of your identity before we process any withdrawal over a certain amount, which we do to protect both of us from fraud.

Our terms forbid multi-accounting, use of bots or scripts, collusion with other players, and any attempt to exploit a game flaw. They also prohibit providing false identity information and abusive conduct in live chat. Breaking these rules can result in account suspension or permanent closure. We investigate suspected violations before taking action.

We collect your name, ID, email, phone, payment details and betting history for account verification, fraud prevention and regulatory compliance. We do not sell or rent your data. We keep transaction records for up to 7 years where local law requires it. You can request a copy of all data we hold on you anytime from your account settings.

You can close your account anytime from your settings. We'll suspend play immediately and process any outstanding balance within 5 business days. If you dispute a transaction or believe your account was compromised, contact support within 14 days. We investigate and respond within 7 business days. Our terms outline the dispute resolution process and your right to escalate.

Our terms require you to play within your means. You can set session time limits and take breaks from your account settings. If you believe your account activity has become problematic, contact support to discuss options. Our terms also allow you to request a temporary account pause or permanent closure at any time without penalty.