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How jsv88 Protects Your Account Privacy

When you open an account with us, your personal data and payment details stay encrypted and separate from our live tables and slots.

Data encrypted in transit and at restPayment info isolated from game serversWithdrawal verification for account protection
jsv88 How jsv88 Protects Your Account Privacy
CONTACT & CONTROL

How to Request Your Data or File a Privacy Concern

Team online

Email Support

Send privacy questions to our support team at [email protected]. We aim to respond within 24 hours during business days and can help you request a data export or update your account details.

In-Account Settings

Log in to your jsv88 account and navigate to Account > Privacy Settings to review what personal data we hold, update your email or phone, and manage cookie preferences.

Live Chat

Open our live chat during 08:00–22:00 Indonesia time daily to ask about data retention, request account closure, or discuss any privacy concern in real time.

HOW WE KEEP IT SAFE

Our Data Security and Retention Standards

Encryption & Firewalls

All data in transit uses TLS 1.2 or higher. We keep payment and identity info on isolated, firewalled servers separate from game logic, so a lobby breach cannot access your bank details or withdrawal history.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to track page load times and button clicks—never to sell your data. You can disable non-essential cookies via Account > Privacy Settings without losing core functionality.

Data Retention

Account and transaction records stay for 7 years to comply with local financial law. After account closure, we delete personal data within 90 days unless a withdrawal dispute or regulatory investigation is pending.

Third-Party Access

We share data only with payment processors (DANA, OVO, GoPay, QRIS networks), our bank for settlement, and legal authorities when required by local law. We never sell or rent your contact details to marketers.

Account Security

Your login is protected by password hashing and optional two-factor authentication via email code. We log all login attempts; if you spot unfamiliar access in Account > Login History, contact support immediately.

How to Request Changes

Email [email protected] or use in-account settings to request a data export, update your details, or ask us to correct or delete your information. We respond within 5 business days.

Your Privacy and Data Rights—Answered

When you request account closure, we flag your profile as inactive. Personal data (name, email, phone) is deleted within 90 days unless a withdrawal is pending. Transaction records stay for 7 years for audit and regulatory purposes. You can request a final export before deletion.

Yes. Log in to Account > Privacy Settings to view your stored name, email, phone, account creation date, and last 30 login timestamps. For a complete export including all game activity and transaction history, email [email protected] and we'll send it within 5 business days.

We never store your full payment credentials. When you deposit, your payment gateway (DANA, OVO, GoPay or QRIS) handles the sensitive data. We record only the transaction ID, amount, date and success status in our system, encrypted separately from your login.

No. Your personal game history, stakes and results are private to your account. Live table lobbies show only your username and generic avatar during play—not your real name or deposit history. Other players cannot access your account or match your real identity.

Our support team can access your account name, email and deposit/withdrawal records only to help with login issues, verify identity for payouts, or investigate fraud claims. They never access your password; you reset it yourself. All support logins are logged and audited.

Yes, we use session cookies to keep you logged in and analytics cookies to track page speed. Non-essential cookies can be disabled in Account > Privacy Settings. Core functions (login, deposits, withdrawals) work without them; only personalization and ads are affected.

In the unlikely event of a breach, we will notify you by email within 48 hours, detail what data was exposed, and advise next steps (e.g. password reset). Payment data is stored encrypted on separate servers, so even a breach of our main database does not expose DANA, OVO, GoPay or QRIS credentials.